All visits are Virtual Visits until further notice. 
​Here's what you need to know:

• Tele-health, Tele-medicine, and virtual visits are available.
• Most insurance plans are covering remote visits. 
  
• Phone visits are covered if you do not have access to a smart phone or computer. 
  
  • CareFirst Blue Choice
  • Blue Choice PPO
  • Blue Choice HMO
  • CareFirst FEP
  • Priority Partners
  • Aetna 
  • Amerigroup 
  • Cigna
• You can schedule a virtual visit online. 
• If you already have an appointment scheduled and want to change it to a virtual email, please send me an email. 
• We can use the tele-health capabilities of my Patient Portal OR Skype, Zoom, FaceTime, WhatsApp & Duo. 

Before your visit, please enable your camera and microphone:

​Chrome

• On a Mac
  • Go to System Preferences > Security & Privacy > Privacy.
  • Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Google Chrome giving it access to your camera and microphone.
• On a PC
  • Go to Start > Settings > Privacy.
  • Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone).
  • Under Choose which apps can access your (camera/microphone), turn on for Google Chrome.
• Within Chrome
  • Open Chrome
  • At the top right, click> Settings.
  • Scroll to the bottom and click Advanced.
  • Under Privacy and Security, click Content settings.
  • Click Camera and Microphone.
  • Make sure https://video.simplepractice.com is listed under Allow. If it's under Block, click the trashcan to the right.

Safari

• Open Safari.
• Go to Safari > Preferences.
• For both the Camera and the Microphone:
  • If video.simplepractice.com has Deny next to it, change it to Allow from the dropdown menu on the right.

Firefox

• On a Mac
  • Go to System Preferences > Security & Privacy > Privacy.
  • Choose the Camera and Microphone from the available options on the left and make sure that there is a checkmark next to Firefox giving it access to your camera and microphone.
• On a PC
  • Go to Start > Settings > Privacy.
  • Choose Camera and Microphone from the available options and select their permissions for Allow apps to access your (camera/microphone).
  • Under Choose which apps can access your (camera/microphone), turn on for Firefox.
• Within Firefox
  • Click on the padlock in the URL bar at the top of the browser and click Permissions.
  • Next to Use the Camera and Use the Microphone choose Allow.

Once you've enabled your browser to access your camera and microphone, please close your browser and then restart it.

Appointment On Computer

• You will receive an email and/or text reminder for Telehealth appointments 10 minutes prior to the start time, as long as the appointment was set up before the email/text reminder window.
• The text reminder will tell you to check your email. 
• The email reminder includes the link to join the video call. 
• If you don't receive the link, please let me know and I will send it to you at the time of the appointment. 
• This email reminder is sent in addition to any email, text, and/or voice reminders the you are already set up to receive.
• The reminder email will include details about the appointment, as well as the link to join the video call.
• When you click the Join Video Call link, a new tab will open in their browser.
• You will need to enter your name and then click Join Video Call.  

Appointment On Mobile Device

• If you want to use your mobile device, please download the Telehealth by SimplePractice mobile app. You can download it from the app store: For iOS For Android
• You will receive an email and/or text reminder for Telehealth appointments 10 minutes prior to the start time, as long as the appointment was set up before the email/text reminder window.
• The text reminder will tell you to check your email. 
• The email reminder includes the link to join the video call. 
• If you don't receive the link, please let me know and I will send it to you at the time of the appointment. 
• This email reminder is sent in addition to any email, text, and/or voice reminders the you are already set up to receive.
• The reminder email will include details about the appointment, as well as the link to join the video call.
• At the time of the appointment:
• Open the email reminder you received for the appointment
• Click Join video call 
• The Telehealth by SimplePractice app will launch automatically 
  • The first time you launch the Telehealth app, you'll see a Welcome screen
• Enter your name for the call
• Click Enter Video Call ​